ZenTea Manor 禪茶莊園
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Privacy Policy

Privacy Policy

Last Updated: August 20, 2026

ZenTea Manor (“we”, “us”, “our”) values and respects your personal privacy. This Privacy Policy outlines how we collect, utilize, disclose, and safeguard your personal information when you browse our website, acquire our curated teas, or interact with our digital services.

1. Personal Information We Collect

We may collect and process the following categories of personal data:

  • Basic Contact Information: Full name, email address, telephone contact number, and physical billing/shipping address.
  • Order & Transaction Details: Historical purchase records, transaction status, payment confirmations, and courier delivery specifications.
  • Facebook / Instagram Meta Integration:
    • Public page interactions (social media comments, community discussions, and page likes).
    • Messenger inquiries and customer communication transcripts.
    • Public Instagram profile identifiers (account username, profile image).
  • Technical & Browsing Data: Internet Protocol (IP) address, browser type and version, device hardware specifications, and navigational activity across our website.

2. Purposes of Data Processing

We process your personal information strictly for legitimate commercial and operational purposes, specifically:

  • Processing tea orders, managing payments, coordinating secure logistics, and issuing sales documentation.
  • Delivering personalized customer support, resolving order inquiries, and managing returns or exchanges.
  • Distributing curated tea publications, seasonal announcements, and promotional notices (subject to your explicit prior consent).
  • Improving website navigation, personalizing browsing experiences, and performing aggregated traffic analysis.

3. Data Sharing & Third-Party Disclosure

We do not sell, rent, lease, or monetize your personal information to third parties. We share personal data only under strictly governed operational circumstances:

  • Meta Platforms (Facebook / Instagram): When you choose to interact with ZenTea Manor via integrated social channels.
  • Logistics & Freight Partners: Essential delivery coordinates are transmitted to contracted courier carriers to ensure safe and prompt transit of your tea selections.
  • Authorized Payment Gateways: Payment transactions are executed directly via PCI-DSS compliant financial gateways (e.g., Stripe, PayPal). ZenTea Manor does not store or process complete credit card credentials on its servers.

We will never sell or transfer your data to unauthorized commercial third parties.

Children’s Privacy Protection

Our website and commercial services are not directed toward children under the age of 13 (or the prevailing age of legal consent in your jurisdiction). We do not knowingly solicit or collect personal information from minors. In the event that we discover personal data has been unintentionally collected from a minor, please contact us immediately at info@zentea-shop.com, and we will promptly and irreversibly purge such records from our databases.

4. Your Privacy Rights

Under the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and recognized international privacy benchmarks, you possess the following rights:

  • Right of Access: Request a comprehensive copy of the personal information retained by ZenTea Manor.
  • Right of Rectification: Request correction of any inaccurate, incomplete, or obsolete personal data.
  • Right of Erasure: Request the deletion and permanent purge of your registered account and associated personal data.
  • Right of Objection: Object at any time to the processing of your data for direct marketing or promotional communication.

To exercise any of the aforementioned rights, please contact our Data Protection Team at info@zentea-shop.com. We will acknowledge and resolve verified requests within 30 calendar days.

5. Contacting Us

If you have any questions, formal requests, or concerns regarding this Privacy Policy or our data protection measures, please reach out via:

6. Data Retention Schedule

We retain personal information only for the duration necessary to satisfy the purposes set forth herein:

  • Order & Statutory Financial Records: Retained for 7 years to fulfill legal, taxation, and auditing obligations under Hong Kong law.
  • Customer Profile Data: Maintained throughout the active lifespan of your account, plus 30 calendar days following a confirmed account closure request.
  • Marketing Consent Records: Maintained until such time as you withdraw consent or unsubscribe.

Upon expiry of the applicable retention period or upon a verified erasure request, your data will be permanently and irreversibly expunged from our production systems.

7. Cookies & Analytics Technologies

Our website utilizes cookies and similar tracking mechanisms to ensure essential e-commerce functionality and analyze user engagement:

  • Meta Pixel: Tracks advertising conversion performance and serves relevant content (subject to user consent).
  • Google Analytics: Aggregates anonymized traffic insights to enhance site architecture and responsiveness.
  • WooCommerce System Cookies: Essential functional cookies that maintain cart contents, checkout session states, and user login tokens.

You may configure your web browser to decline or filter cookies; however, doing so may restrict certain interactive e-commerce features of our store.

8. Policy Revisions

ZenTea Manor reserves the right to amend this Privacy Policy periodically to reflect technological, legal, or operational updates. Material amendments will be prominently announced on our website or conveyed via direct email communication. Continued utilization of our digital services following the effective date of revisions constitutes acceptance of the updated terms.

This Privacy Policy was formulated in Traditional Chinese. In the event of any discrepancies, variances, or conflicts between this English translation and the Traditional Chinese text, the Traditional Chinese version shall prevail.